FAQ

You can create an account in Jarir Bookstore by following the steps below:
• Go to Register/log in page
• Click on “Register”
• Fill in the required fields
• Click register
• A confirmation of registration email will be sent.

• Click on Register/log-in
• Enter you email address and click on “Forgot my password?” link.

Yes, you can edit and change your account info by logging in and then go to Account Information Page contained in “My account” link

Yes, items can be exchanged or returned depending on Return and Exchange Policy.

All online orders can be exchanged or returned by visiting the nearest Jarir branch (click here to see all Showrooms),

If the branch is not available in your city, please contact us at the unified number for your service 40198333

A representative of the shipping company will come to pick the order and the amount will be returned to your account.

Duration depends on the date of receiving the order. You must have the sealed invoice that arrived with the shipment.

First, we apologize for the inconvenience & do not worry.
According to Jarir’s Returns & Exchange policy, you can return & Exchange the item within 7 days after receiving
The product must be in the same original condition & with the original packaging.

After receiving the shipment and making sure product is fine, a return request will be sent to the bank within (maximum 2 working days )
Regarding the refund, it’s based on your bank transactions as follows :
Credit card: maximum period of 45 days

Money will be returned after deducting the shipping charges. And you will be free of charges If the product is contrary to what has been declared the website OR there was a manufacturing defect.

Same policy & procedures will be followed as Showrooms on Ecommerce Order (Website Orders) for returns, exchange, and warranty.

You can know the duration of warranty and the warranty service provider through one of the following:
* invoice which shows the duration of warranty & warranty service provider.
* Visiting warrant section in the product page.
* Entering item number that shown in the invoice in warranty policy page.
* For more help, please call our unified contact No 40198333

Yes. Only Salmiya Showroomprovides the service for receiving and sending a product to the warranty service provider by our After Sale Service Corner.

Yes, you can cancel your order if it is still in “In Fulfillment”
Cancellation is no longer allowed after this stage

No, you can’t cancel your order through website, but you can do that by calling our call center team

By going to your orders page.

In case order was cancelled from technical reasons:
Amount has not been deducted. It has been only blocked & will be released (unblocked) by the bank within 14 days.

By going to your orders page.

Select the order you want to cancel (but make sure that order status is “Processing” , “in fulfillment”
Click cancel button at the top of the page

Exceptional Cases for Order Processing During Offer Periods:
We assure you that we always work hard to get you all the items you ordered but in some very rare cases during the surge of orders in offer periods, few orders get placed on out-of-stock items. Jarir Bookstore reserves the right to cancel some of (or all) the items in your order depending on item stock availability, keeping in mind that the amount of any canceled item will be refunded to you using the same payment method at the time of purchase.

Yes you can buy most of our products & will be shipped inside Qatar only

There is no minimum order value for online orders.

All products that contain “add to cart” button is available to buy online.

Buying from Jarir.com is secure and we are taking the utmost safety standards. As our website is protected and documented by Thawte Company.

1. Customer must create an account in Jarir.com
2.Must have K-Net, Credit card, or Cash
3.Shipping Address must be clear & correct.

No, lots of products are available online. We are working to make them all available.

It is not possible at this time; you can use it at any Jarir showrooms

Yes, you can buy eBooks from Jarir Reader application (On Apple & Android) OR from Jarir Reader Website.

PayLater is available to all citizens and residents in Qatar. We only need your mobile number, valid ID and valid payment method.

The minimum loan value is 200 QAR, and maximum loan value is 25000 QAR.

PayLater accepts all major credit cards (Mastercard, Visa).

After receiving your order, PayLater will let you know by email and SMS when your payment is due. You can also see all your upcoming due payments in your PayLater app.

Past due payment will affect your credit history. You might be charged a Late Payment Fee of QAR 50 which is donated by PayLater to charity. Missing payments might also lead to legal action being taken against the customer.

If you haven’t received your order, kindly reach out to Jarir Support Team and they will support your query. In case of refund this must be issued through Jarir to PayLater to proceed further.

The amount is credited back to the card used for the payment process. This will show up on your balance within 10-15 days but could take longer depending on your bank. You will receive a confirmation email about the refund in your registered email and on your account in the PayLater App.

You may contact customer support at support@PayLater app.com contact PayLater customer service on whatsapp +97451079431

“Collect from Showroom” (also known as “Click & Collect”) is a new service that allows you to order online and collect the order from one of Jarir Bookstore showrooms.

You can order by visiting jarir.com or Jarir app and choosing “Collect from Showroom” option on the shipping page during checkout.

Currently the service is free of charge and there is no additional charge for it. No shipping or delivery charges will be applied regardless of the value of the products in your order. Please note that orders with an extra weight above 15 kg will result in extra charges as per the Shipping & Delivery policies.

You’ll see the showrooms available to offer this service depending on the availability of the products in your order.

You will see the expected date and time of collection (which is usually not more than 4 hours during the showroom’s opening hours) and you should go to collect the order from the showroom after you receive an SMS message indicating the readiness of the order to be collected.

You will receive an SMS with instructions when the order is ready for collection and the message will contain a verification code to confirm your identity at the time of collection. You must display the message and code at “Online Orders Pickup” section at the showroom as well as your National ID or Iqama for the purpose of verifying your identity before collecting the order. Note that the only person authorized to receive the order is the account owner on Jarir Online or whoever you have authorized to collect the order during checkout. If the payment option is “Pay on Collection”, you must go to the cashier to pay first and then go to the “Online Orders Pickup” section to collect your order.

The order will be held for you at the showroom for 3 days from the first message you received about the order’s readiness for collection. If you do not show up before the end of the specified period, the order will be cancelled.

The only person authorized to collect the order is the account owner on Jarir Online or whoever you have authorized to receive the order on your behalf during checkout. No one else will be able tocollect the order except for those who received the SMS containing the verification code for collection.

A service request will be created to be check on the order and the responsible employee will contact you.

You can see the payment options available to you at the last step of your online checkout.

You can buy using the following payment methods:
– Credit Cards (Visa, MasterCard and American Express).
– Pay at Jarir Showroom.
– Cash on Delivery: Available as a payment method on some orders with certain order amount limits and on certain product types and categories.

Please note that it is possible for some payment methods to not be available for some orders with certain order amount limits and on certain product types and categories, and Jarir reserves the right to determine the availability conditions for all payment methods.

Yes, you can use prepaid credit card (Visa and Master Card)

Yes, Cash on Delivery is now available.

The amount will be booked initially when you buy and will be deducted when your order is ready for shipment and then a message will be shown online and sent to email.

The service is not available currently.

We deliver through the Qatar Post

The estimated delivery date can be checked on the product details page or during checkout in the shopping cart page.

In general, we deliver within 1-3 working days from purchase date (major cities) and within 10 days maximum for the rest of cities.

Due to the surge in orders during offer periods, orders delivery could take longer than the unexpected delivery date at the time of purchase. We assure you that we always work hard to prepare, ship, and deliver your orders at the soonest possible.

It takes one working day & 3 days maximum

The general terms for shipping & delivery cost depend on the value and total weight of the order as follows:
– No Shipping cost for orders with the value of QAR 200 or above.
– For orders below QAR 200, the shipping cost is QAR 20
– There are no extra charges for orders with a total weight of 15 kg or less. For orders with a total weight more than 15 kg, an additional QAR2.00will be added to the shipping & delivery cost for every 1 kg extra.

Example: if the total weight of an order is 20 kg, an additional QAR 10.00 will be added to the shipping & delivery cost.

Yes, currently we ship to more than to All Qatar Cities which is showing when selecting shipping address OR in the product page to know expected delivery date.

No, each order is shipped separately with individual invoice & tracking number.
Due to the size of some products, one order can be shipped in more than one package, but all packages will have one order tracking number.

Yes, you can (for orders that yet to be picked up by delivery company)
*If order status didn’t reach “Ready to ship”, call our unified contact No 40198333

Yes, you can by doing the following:
• Log in to your account in Jarir.com
• When Your Order Page appears”, select the order to know the status.
• Order Page will show all detailed information you need.
• We are more than happy to help you with our unified contact No 40198333

Usually, the shipping company doesn’t call you unless the shipping address was not clear (to deliver your order in the right time)

You can find the product’s shipping weight in the product specification section on the product page.

The shipping weight is equal to the Shipping Box’s Volumetric Weight or the Product’s Weight, whichever is greater.
* Shipping Box Volumetric Weight = (box length * box width * box height)/ 4000

– Additional Cash on Delivery service fees of QAR 10 will be charged and added to your order amount when choosing Cash on Delivery service regardless of the number of items contained in your order.
– In case order is not picked up by customer upon delivery, regardless of the reason, Jarir Bookstore reserves the right to not provide this payment method to the customer for future orders.
– In case of returns and order refunds, Return and Exchange Policy still applies with the addition of the following condition: For Cash on Delivery orders, the order items’ amount only will be refunded to the customer’s account as Store Credit on Jarir.com