FAQ
What is the minimum, and the maximum amounts for Wataniya transactions?
Minimum is SR 2,250 and Maximum is SR 30,000
Can I apply online, or do I have to visit the store?
Yes, you can apply online to get approval using the following link: https://www.jarir.com/jarir-services/installment-service ttps://www.jarir.com/jarir-services/installment-service
Can I apply from the store?
Yes, you can apply by scanning the QR code inside our stores.
Can the customer return products have bought through installment in exchange for “CASH”?
No. Products bought through installment will not be returned for cash. In case customer wants to return or exchange, Jarir Return and Exchange Policies are applied.
Is there any required action in case customer’s application for installment is rejected from the installment company’s agent?
Acceptance, and Rejections are the responsibility of the Installment Company, and Jarir bookstore has no influence over it.
Do Jarir Return and Exchange policies apply on the installment transactions?
Yes. Jarir bookstore’s Return and Exchange policies applies on all installment transactions.
Is it possible to purchase with installment service from online?
Currently it is not available.
How can I reach Wataniya?
920011811 – 8001244342
How to buy using Wataniya?
You can pay by bank transfer to: SA8380000126608010073061
Will I be reminded about the due dates ?
Yes you will be receiving messages to remind you about your upcoming due dates.
What will happen if I didn't pay ?
You will be contacted and reminded to pay.
Can I pay before the order due date ?
Yes, you can.
What are the requirements to use Wataniya ?
Applying is available in website only, and requires is proof of identity/residence.
What is the minimum, and the maximum amounts for Quara transactions?
Minimum is SR 1,500 and Maximum is SR 30,000
Can I apply online, or do I have to visit the store?
Yes, you can apply online to get approval using the following link: www.jarir.com/installment-service
How can I get the financing approval?
You can get the approval from “Installment Purchases page by selecting “Quara”, then proceed with the procedures to receive approval.
Is there any required action in case customer’s application for installment is rejected from the installment company’s agent?
Acceptance, and Rejections are the responsibility of the Installment Company, and Jarir bookstore has no influence over it.
How can I buy online through Quara?
After receiving the approval, you can add the items and then go to the payment page and choose “Pay via Quara “
Can I use the same approval in the showroom or website?
Yes, the same approval can be used on the website or the showroom.
When can I use the approval?
The approval can be used in the showroom immediately after receiving it from Quara
In case the purchase will be online, the approval can be used within 24 hours after receiving the approval, according to the Central Bank policies
Can the customer return products have bought through installment in exchange for “CASH”?
No. Products bought through installment will not be returned for cash. In case customer wants to return or exchange, Jarir Return and Exchange Policies are applied.
Is there any required action in case customer’s application for installment is rejected from the installment company’s agent?
Acceptance, and Rejections are the responsibility of the Installment Company, and Jarir bookstore has no influence over it.
Do Jarir Return and Exchange policies apply on the installment transactions?
Yes. Jarir bookstore’s Return and Exchange policies applies on all installment transactions.
Where can I find more information on this service?
For more details, please visit the installment service counter or www.jarir.com/installment-service
How can I sign up for Tamara?
You can sign up to Tamara simply by choosing Tamara as your payment option at checkout or sign up directly through Tamara App.
You will be asked to provide the following information to create a Tamara account:
1. Saudi Mobile number
2. Saudi national ID or Iqama
3. Email
4. Debit or Credit Card
Once you submit this information, an account will be created for you for future purchases.
What are the requirements to use Tamara ?
1- Tamara is available to all citizens and residents of the Kingdom of Saudi Arabia. We only need your mobile number and a valid payment method.
2- Buy Now, Pay Later service for electronic devices is available through the Comprehensive Protection Package for 2 months.
In what countries can I use Tamara ?
Saudi Arabia
What is Tamara minimum and maximum Purchase value?
Minimum loan value is SR 200, and maximum loan value is SR 5,000
In case the in case the invoice amount is more than SR 5,000, Customer can pay the remaining amount through:
A- If the transaction in Jarir showroom: Customer can pay the remaining amount using any payment method at the cashier. For example: If the invoice value is SR 7,000, and customer’s approval from Tamara is SR 5,000. The customer will pay SR 5,000 using Tamara, and the the remaining SR 2,000 with any other payment method
B- If the transaction on Jarir.com: The remaining amount will be added to the 1st installment payment. For example: If the invoice value is SR 7,000, and customer’s approval from Tamara is SR 5,000. The customer will pay the remaining SR2,000 with the first installment SR 1250, hence the total 1st payment will be SR 3,250, 2nd installment SR 1,250, 3rd installment SR 1,250, 4th installment SR 1,250,
Why was my order declined?
There are several potential reasons for rejection, including but not limited to:
1.Your card isn’t activated or fit for e-commerce
2. You have prior commitments to your bank/telecommunications company and/or are flagged by Simah
3. You have unpaid bills from Tamara
4. Tamara’s intricate risk system deems the value of your purchase is too high.
5. The value of the item you’re trying to buy exceeds the limit.
If none of the above reasons apply to you, please try with a different card.
How to buy using Tamara?
To buy with Tamara
1. Choose Tamara payments as your payment method at during checkout
2. Log in using your mobile number and verify it using the one-time password
3. Enter your payment details and pay for your first payment
How can I pay ?
To pay for your Tamara orders:
1. Download Tamara Mobile app (https://tamara.co/tamara-app.html) then log in simply using your mobile number.
2. Enter the one time password sent to your mobile
3. Follow up on your payments amount and upcoming due dates
4. Pay easily using your favorite payment option: Mada, Visa, Master card or even Apple Pay!
Can I pay before the order due date ?
Yes, you can!
Simply log in to your account using Tamara mobile app https://tamara.co/tamara-app.html
Will I be reminded about the due dates ?
Yes you will be receiving messages and notifications (through Tamara’s app) from Tamara to remind you about your upcoming due dates.
What will happen if I didn't pay ?
We impose late fees 25 SAR after the due date then it will increase every 15 days of delay with the same amount. Fees are limited at 150 SAR or 25 % of the order value (the minimum of the two options will apply).
If you were late in making payment more than that, your data will be shared with SIMAH (KSA) – they will act accordingly.
How to cancel and return items ?
You can request a cancellation/return from Jarir.com
Cancellation before order shipment: Once your order is canceled as per Jarir Bookstore policy, we’ll automatically make the adjustment to your account. please note that the update on Tamara app might take a couple of hours to reflect.
Service fee is not refundable 48hours from order date or once the order is dispatched.
If the order value was paid to Tamara, a refund will be initiated within 24 hours of status update. If, however, you are yet to pay, the amount will be automatically adjusted reflecting on the total order value and remaining payments.
How to receive my refunds?
The amount will be automatically refunded once you inform Jarir Bookstore of your refund request. Once Jarir Bookstore accepts the refund, Tamara will refund your bank card directly and update your bill at your Tamara account.
What is the estimated time to get my refund ?
Refund will processed as follows:
1. If the purchase date did not pass 14 days, refund will be processed immediately to mada and credit cards
2. If the purchase date passed 14 days, payment will take up to 5 business days to be refunded (mada cards)
Note: Tamara processes refunds as mentioned above, however it might take up to 21 business days for the amount to get reflected on your account. This depends on the issuer bank and the payment method chosen.
How I can change my payment method?
Login to your at Tamara account, then to the settings page to change your payment method
Where is my order ?
Jarir.com will update you on the Shipping date.
Tamara will update your order’s status accordingly. Once update takes place, you are able to track your order by logging in to your Tamara account.
Note: Buying from Tamara will not affect the delivery process. the delivery process depends on the merchant.
Will a delay fee be charged in case of delayed cancellation or return of orders?
No late fees are charged on refunded or returned items. If you face any issues with your late fees, you can reach out to Tamara support team to wave it.
if I have a pending order at Tamara, Can I purchase another order?
Several pending orders could prevent you from making another. Examples:
1. Your first order at Tamara is unpaid
2. You have an overdue order
How can I reach Tamara?
Digital channels
We are available daily from 9:00 AM – 1:00 AM (contact via our webchat)
You can reach out to Tamara Customer Care through our Help Center: https://support.Tamara.co/hc/en-us
You can also reach out to us through our social media account: https://twitter.com/Tamara_care
Call Center
We are available daily from 9:00 AM to 5:00 PM KSA time through (8001181118)
What are the requirements to use Tabby?
1- Tabby is available to all citizens and residents in Saudi. We only need your mobile number, valid ID and valid payment method.
2- Buy Now, Pay Later service for electronic devices is available through the Comprehensive Protection Package for 2 months.
What are Tabby's minimum and maximum purchases at Jarir?
The minimum loan value is 200 SR, and maximum loan value is 9000 SR.
Is there a limit to how much I can spend with Tabby?
There is a limit of 9,000 SR. The approval decision when shopping with Tabby can depend on the following:
• Your payment history with Tabby
• Your remaining balance and unpaid orders with Tabby
• The purchase amount of your shopping basket
• Other factors to determine approvals which we’re unable to reveal due to security reasons.
How do I make a payment?
The quickest and easiest way is to make payments and check the status of your payments on Tabby’s app.
When you use Visa and Mastercard cards to shop with Tabby, your payments are automatically charged based on a payment schedule shown at the time of purchase. Once you’ve successfully made a purchase with Tabby, you will receive an email with your payment schedule for your reference. We’ll also send you reminders of upcoming payments. You can also view your statement, make payments, and manage your account by logging in online or using the Tabby app.
Follow the steps below to make a payment:
Log in to the app or Tabby.ai
Select the ‘My Payments’ tab
Choose the order you want to pay for or pay your total remaining balance.
Follow the prompts to submit your payment and make sure to use the correct payment details when making a payment to avoid any errors
What is the payment methods in Tabby?
Tabby accepts Apple Pay and all major debit and credit cards (Mastercard, Visa).
Having trouble paying for your order with Tabby?
Dear customer, you can contact Tabby customer service on 8001110999 and make sure they solve the problem.
How can I increase my chances of getting approved?
A good payment history with Tabby can improve your chances of being approved for more purchases as well as how long you’ve been using Tabby to shop.
If you have negative balances on unpaid purchases, it might help to pay them off to possibly increase your approval chances.
The total amount in the shopping cart may be too high, so try to remove an item(s) and try again.
Make sure you have only one Tabby account created
How does Tabby work?
Tabby lets you split your purchase into 4 monthly payments. Here’s how it works:
Choose Tabby at checkout.
Link any debit or credit card and get an instant approval.
Pay only the 1st payment of the purchase upfront and Tabby will remind you about the rest.
Can I pay before the due date?
If you want to make an earlier payment, log in online or get the app and select the order you want to settle and then choose ‘Payment options’.
You can also view your statement, make payments, and manage your account by logging in online or using the Tabby app.
Can I change the card used to make payment?
You can change cards and manage your account by logging in online or using the Tabby app.
Follow the steps below to make a payment:
Log in to the app or Tabby.ai
Select the ‘My Payments’ tab.
Choose the order you want to pay for or pay your total remaining balance.
Follow the prompts to submit your payment and make sure to use the correct payment details when making a payment to avoid any errors
How will I know when I need to pay?
After receiving your order, Tabby will let you know by email and SMS when your payment is due. You can also see all your upcoming due payments in your Tabby account on the app or Tabby.ai.
The payment is due, but I haven’t received my order.
If you haven’t received your order, kindly do the following and we’ll adjust your account to ensure that you won’t need to make any payments until the issue is resolved.
Track your delivery: Use the tracking number provided by Jarir for updates on your order’s estimated delivery date.
Contact Jarir. If no shipping information is available or your delivery is delayed, please contact Jarir directly.
Let us know you haven’t received your order.
Login to your account on Tabby’s app.
Tap on the ‘My payments’ tab.
Find and tap the order you haven’t received.
Tap ‘Need help with your order?’
Choose ‘My order is not delivered’ and contact us.
What happens if I miss a payment?
Late payment will only affect your credit history and no late payment fees will be added.
How can I get a refund?
All refunds will be issued according to the Jarir’s policy for returns and cancellations. Once Jarir has registered your return or cancellation with Tabby, your refund will be processed. Here’s what you can expect with your refund:
If the refunded amount is less than the remaining payments, then the remaining payments will be adjusted accordingly.
If the refunded amount is more than the remaining payments, then the remaining payments will be canceled, and the rest will be refunded.
How long does a refund take?
The amount is returned to the card used for the payment process. This will show up on your balance within 2 – 5 days but could take longer depending on your bank.
What is Madfu ?
Dear customer, this a convenient installment service offered by Jarir bookstore in cooperation with Madfu . You can access it through our website, app, and you can use it to split a purchase into 4 monthly installments.
What are the maximum and minimum purchase limits?
Dear customer, the total for the invoice must be more than 200, and up to a maximum of 5000 riyals.
May I know the specific period for installments?
Dear customer, the installment period options are, 4 monthly installments first installment will be paid with the completion of the purchase. then pay the rest back over 3 months.
Are there any fees for using Madfu ?
Dear customer, you can use it to split a purchase into 4 monthly installments without any interest or fees.
My bill is exceeding 5500 riyals, can I use another method of payment?
Dear customer, you can’t use any method of payment.
Why do my payments appear uneven?
Dear customer, the installments do not have to be in an even amount; this depends on your credit rating. For further questioning, please contact Madfu 8001111316.
What if Madfu rejects my request?
Dear customer, Madfu has the right to accept or reject requests submitted to them, and we at Jarir have no jurisdiction over this decision. For more information, you may contact Madfu at. 8001111316
What does Madfu require for a request?
Dear customer, Madfu is available for citizens and residents of the Kingdom of Saudi Arabia provided they have: a phone number linked to Absher, a valid bank account, and they must be 18 years or older.
Why did Madfu 's site ask for my national ID?
Dear customer, to use Madfu ‘s service, you must enter the following data to their website: a Saudi mobile number, a national ID or residential number, email, and back card Mada, Visa, Mastercard, Apple Pay
Can I pay the full amount or make early payments at any time?
Dear customer, yes, this can be done through Madfu ‘s website or application. For more information, you may contact Madfu at 8001111316.
Are there any fees for exceeding the due date for payment?
Dear customer, there are no late fees. You can contact Madfu for additional details or to calculate your fees at 8001111316.
Is it possible to use Madfu in the showroom? Is there anything I need to prepare before seeing the cashier?
Dear customer, you can only benefit from the paid service through the website or the application.
The customer is requesting to cancel the order before receiving it. How will they receive the fee they paid?
If an invoice is not issued
Dear customer, if you cancel your order, a return order will be issued within two business days. Madfu will be notified, and you will need to follow up with them after issuing the return order at 8001111316 .
If an invoice is issued
Dear customer, the order has been invoiced and is (shipped or ready for ship). If you wish for it to be cancelled, it will be cancelled. Please notify the shipping company of your intention to cancel the order, and the order will be closed upon its return from the shipment company, and a return order will be issued to the shipment company.Madfu will be notified, and you will need to follow up with them after issuing the return order at 8001111316
If I have an installment plan with Madfu , can I make another payment with installments?
Dear customer, you cannot have another installment plan before closing your current plan, whether in Jarir or outside Jarir bookstore. You may contact Madfu for more information at 8001111316.
How can I pay the monthly installments?
Dear customer, the installments can be paid both on Madfu ‘s website and their application. You may contact Madfu for more information at 8001111316.
Can the products be returned after purchase/receipt?
Dear customer, Jarir Bookstore’s return and exchange policy applies, with no cash refunds.
Returns in the showroom will be refunded with vouchers.
Returns via the website or application will be refunded through Jarir account points
Are there fees for repair and replacement?
Yes, there are fees that can be viewed through the link.
https://www.jarir.com/jarir-services/total-protection-service
Will the package fee be deducted all at once?
No, it will be divided into 4 installments.
How is the package value calculated?
The value of the package will be calculated based on the total bill.
If the customer buys from the stationery, office supplies, or books section, is the package added?
If the customer’s invoice does not include any electronic products, the package will not be added.
A customer bought electronic items and added items from the following sections: "office supplies, school supplies, books." How is the bundle price calculated?
The value of the package will be calculated on the total bill.
Does the service include all products?
Yes, it includes all products, but the service can only be utilized for one product.
During the two-month period.
Can the service be canceled after subscribing?
The service cannot be canceled after subscription, and the amount cannot be refunded.
What are the payment methods availble for buying online?
You can buy using the following payment methods:
- Credit Cards (Visa, MasterCard and American Express).
- Pay at Jarir Showroom.
- Qitaf Points from STC.
- Store Credit: Top up your account using eligible vouchers or gift cards and use the balance as a payment method. The balance is valid for one year from the date it is added, or until the voucher/gift card expiry date if applicable. Jarir policy applies.)
- Cash on Delivery (Not available at this time.) : Some orders with certain order amount limits and on certain product types and categories. Please note that an additional Cash on Delivery service fees of SR 17.25* will be charged and added to your order amount when choosing Cash on Delivery service regardless of the number of items contained in your order.
Please note that it is possible for some payment methods to not be available for some orders with certain order amount limits and on certain product types and categories, and Jarir reserves the right to determine the availability conditions for all payment methods.
* Inclusive of VAT
Can I pay using Prepaid credit card?
Yes you can use prepaid credit card (Visa and Master Card)
Is Cash on Delivery available?
The service is not available at this time.
Can I pay using Purchasing Cards (Cashio, OneCard… etc)?
The service is not available at this time.
Can I pay using reward programs partners (QITAF, My Reward Points,HASSAD and TEDALLAL… etc)?
Qitaf is now available for online purchases through website or app.
Other programs are not yet available.
Note that you can use your reward points or vouchers to purchase items in any Jarir Bookstore showrooms.
Do you deduct amount directly from credit card when order is confirmed?
The amount will be booked initially when you buy and will be deducted when your order is ready for shipment and then a message will be shown online and sent to email.
What is “Qitaf” payment method?
Qitaf is a loyalty program by the Saudi Telecom Company STC that enables you to exchange points for purchases.
You can subscribe for free with Qitaf and start collecting points by paying our mobile telephone bill or prepaid card.
For more info on the Qitaf Loyalty program visit the Qitaf page on STC.
How can I redeem my Qitaf points on Jarir.com?
During your purchase and when reaching the payment page, select Qitaf from the available payment method options and follow the below steps to redeem your points:
1- Enter the mobile number registered in Qitaf.
2- You will receive a text message from eQitaf containing your points balance and a one-time password (OTP) to redeem your points. If you do not receive a message please click on the resend tab.
Note: 10 Qitaf points= SR 1
3- After filling in the information and clicking on Pay Now, your points will be redeemed and you will receive a confirmation message from eQitaf.
4- If the full amount of your order was paid using Qitaf, you will be redirected to the confirmation page. If only part of the amount was paid with Qitaf points, you will be redirected to the payment page to complete the remaining amount using any of the other payment methods available such as SADAD or Credit Card payments.
What can I do if I don’t have enough Qitaf points to make the full payment needed to complete my order?
You can make a partial payment by redeeming your Qitaf points and completing the remaining amount using other payment methods available on Jarir.com including SADAD or Credit Card payments.
If my purchase was not completed, what will happen to the Qitaf points already redeemed?
If the purchase was not completed, the redeemed Qitaf points will be added as credit to your Jarir.com account to be used for later purchases.
Can I use the amount redeemed online to make a purchase at any Jarir Bookstore Showroom?
At the moment, using Qitaf points which were redeemed online to make a purchase in a Jarir Bookstore showroom is not possible.
Can I use Qitaf points redeemed in a Jarir showroom to make an online purchase?
At the moment, using Qitaf points which were redeemed in a Jarir Bookstore showroom to make an online purchase is not possible.
How can I get my transaction history for redeemed Qitaf points?
To get your transaction history, visit your “My Account” page on Jarir.com and click on Account Balance or visit STC.com or on the My STC application.
What is validity duration of redeemed points if the redeemed amount was not used?
The balance of redeemed points must be used within one year of redeeming the points.
If the product bought using redeemed points was returned, how can I get a refund on the redeemed Qitaf points?
If the product return was made through Jarir.com, the points will be credited to the Jarir.com account. If the product was returned at a Jarir Bookstore showroom, the redeemed points amount will not be refunded as cash.
What is AppleCare+?
AppleCare+ package provides protection for an unlimited number of cases of cracks, liquids, and accidental accidents (Some conditions excluded) this is for a fixed service fee that varies depending on the type of product. The AppleCare+ package also offers a free battery change service if the “battery health” indicator drops to less than 80% and free technical support for all software faults by calling the Apple Service Center and all these services can be used by any Apple Authorized Service Provider anywhere in the world (international coverage).
conditions not subject to coverage:
The AppleCare+ service does not include cases of theft, any intentional damage, complete damage to the device, or any bends in the device’s body. This also includes repair operations outside authorized Apple centers, and the service is not provided in the event of a shortage in the basic components of the device.
For additional details, please visit the following link:
https://www.apple.com/legal/sales-support/applecare/applecareplus/
How long is Apple Care+?
The service duration varies depending on the type of device as shown below:
- iPad: 24 months
- iPhone: 24 months
- Smart watches: 24 months
- Hearing aids: 24 months
- Mac: 36 months
- Apple TV: 36 months
What are the service categories?
The service is provided for Apple devices, and you can view the packages and subscription prices for the service according to the type of device by visiting the Apple Care + page via the following link:
Can I return the service?
The service cannot be refunded after purchasing it. For further assistance, please contact Apple Support through the following free numbers (STC: 8008449724 – Mobily and Zain 8008500032)
Can I transfer the service after purchasing it?
You can contact Apple Support to transfer the service to another device through the following free numbers (STC: 8008449724 – Mobily and Zain 8008500032)
I did not purchase the device from Jarir Bookstore. Can I subscribe to the service from you?
This can be done for devices purchased within the Kingdom of Saudi Arabia by visiting the website https://www.jarir.com/sa-en/tpsapple
How can I benefit from the service?
You can deliver the device to your nearest showroom, presenting the purchase invoice. For faster service, you can deliver the device to one of Jarir’s Apple maintenance centers. To view the locations of Apple maintenance centers, you can visit the following link:https://www.jarir.com/sa-en/jarir-services/apple-authorized-service-provider
Does the service cover all countries of the world?
Yes, you can hand over the device at any Apple authorized service center
Do I have to contact Apple to activate the service after subscribing to it?
You do not have to contact Apple. Activation is automatic after purchase, and you can verify its activation by entering the device’s serial number on Apple’s website: https://checkcoverage.apple.com/
What is the factory warranty extension service?
All electronic devices in Saudi Arabia come with a factory warranty that covers manufacturing defects and malfunctions for two years, and warranty extension is a service that helps you extend the warranty of your favorite devices and enjoy using them under warranty for a period of up to five years. The service provides you with an additional warranty period of up to three additional years after the expiration of the factory warranty (two years) in order to give you more peace of mind on devices purchased from Jarir. Note that the extension of the factory warranty is subject to a pre-determined subscription fee, and there are no additional fees for repair or replacement operations in the future after paying the extension value.
Terms & Conditions
To review all terms, conditions please visit https://bit.ly/jarirewterms
How do I create an account on Jarir bookstore website?
You can create an account in Jarir Bookstore by following the steps below:
• Go to Register/log in page
• Click on “Register”
• Fill in the required fields
• Click register
• A confirmation of registration email will be sent.
Forgot your password ?
• Click on Register/log in
• click on “Forgot my password?”
Enter your email address or phone number and you will receive (reset password link)
• Enter you email address and click on “Forgot my password?” link.
Can I edit my account info after registeration?
Yes you can edit and change your account info by loging in and then go to “Account” Information Page contained in My account link
Can I cancel or delete my account?
Yes, by logging in and then choosing (delete account) included in the (my account) link, knowing that you will not be able to create a new account with the same information
Business account service
What is the business account service?
It is a new service for companies and institutions that allows creating accounts on Jarir website and including their data, trade names, and tax numbers in the invoices created for online orders, and benefiting from special offers in this sector.
What are the points to be considered regarding this service?
1. You can create a personal account and a business account with the same mobile number, but it is not possible with the same email.
2. You can convert the personal account into a business account.
3. You cannot convert The business account into a personal account.
4. The government agencies verify the validity of the data entered and the tax number entered by the client.
5. The company’s data cannot be modified after creating the business account or after converting the personal account into a business account..
6. Multiple business accounts can be created with the same company data and tax account, but with a different mobile phone and a different email in each account.
7. The company data and tax number will be displayed in the online orders invoices.
8. When transferring a personal account to a business account, the company data and tax number will be displayed on new orders invoices only from the date of transfering the account into a business account.
9. You cannot log in to the business account using the mobile phone, you can only log in through the email registered with the account.
Can I return or exchange what I purchased online?
Yes, items can be exchanged or returned depending on Return and Exchange Policy.
How do I return or exchange a product purchased from website?
All online orders can be exchanged or returned by visiting the nearest Jarir branch (click here to see all Showrroms),
If the branch is not available in your city , please contact us at the unified number for your service 920 000 089.
A representative of the shipping company will come to pick the order and the amount will be returned to your account.
What is the duration of your Returns and Exchange for online orders?
Duration depends on the date of receiving the order. & you must have the sealed invoice that arrived with the shipment.
What to do in case I received a different order from the one I ordered?
First, we apologize for the inconvenience & do not worry.
According to Jarir’s Returns & Exchange policy, you can return the item within 3 days after receiving & exchange within 7 days.
The product must be in the same original condition & with the original packaging.
How long does it take to process my return through shipping company?
After receiving the shipment and making sure product is fine, a return request will be sent to the bank within (maximum 2 working days )
Regarding the refund, its based on your bank transactions as follows :
Credit card: maximum period of 45 days
SADAD Payment :maximum of two working days “
Will I get back my money in case shipping company returned my product?
Money will be returned after deducting the shipping charges. And you will be free of charges If the product is contrary to what has been declared the website OR there was a manufacturing defect.
What are the refund methods for online orders?
The paid amount in the online order will be refunded to the original payment method.
Note that the paid amount by Jarir vouchers, credit cards, or through installment services and partner rewards cannot be refunded in cash and will be refunded to the store credit on the website.
Does Jarir Bookstore provide printing services?
We do not provide printing services.
Does Jarir Bookstore provide publishing services?
We do not provide publishing services.
What are the requirements to distribute books at Jarir Bookstore?
We do not provide books distribution to individuals.
Only new books are accepted through a publishing house or a distribution company.
How can I deal with Jarir bookstore? (It applies only to publishers and distribution companies )
Distributing books through a publishing house or a distribution company (inside Saudi Arabia) :
You can submit the following requirements for the distribution and sale of books at Jarir Bookstore showrooms in Saudi Arabia:
1- Commercial Record
2- Tax certificate (if any))
3- Sample invoices
4- A copy of each of the recent addresses
5- Price list
For the following address: Jarir Marketing Company
(Riyadh – Olaya – P.O. Box 3196 Postal Code 11471)
For inquiries, mail: [email protected]
{paragraph||0114626000 ext. 1157}}
Distributing books through a publishing house or a distribution company (outside Saudi Arabia) :
You can submit the following requirements for the distribution and sale of books at Jarir Bookstore showrooms outside Saudi Arabia:
1- Commercial Register (License)
2- Bank statements in both Arabic and English
3- Sample invoices
4- A copy of recent addresses
5- Price list
For the following address: Jarir Marketing Company
(Riyadh – Olaya – P.O. Box 3196 Postal Code 11471)
For inquiries, mail: [email protected]
0114626000 ext. 1157
How I can follow my book distribution updates ?
You can contact the Books Distribution Department through 0114626000 , Extension: 1157
during working hours from Sunday to Thursday from 09:00 AM – 04:00 PM.
How to follow my book sales updates ?
You have to send the below requirements to the following E-mail: [email protected]
1- Name of the book.
2- Author name.
3- Date of handing-in the book to the Warehouse.
4- A copy document of the delivery to the Warehouse.
Can we buy or sell used book at Jarir bookstore?
Buying and selling book service is not available at Jarir Bookstore.
What is the requirements to distribute an E- books at Jarir Bookstore ?
We do not provide E-books distribution services to individuals.
They are only accepted through a publishing house or a distribution company.
Why can’t I deal with you directly?
The decision to stop working with individuals was taken by the company’s management.
Publishers and distribution companies allow better distribution of your book. Their role is to ensure the quality of the output and marketing and promoting your books. Also, they participate in Bookfairs locally and regionally and they represent, to Jarir, a commercial and financial entity against any financial liabilities or intellectual property disputes.
Can Audio books be published at Jarir Bookstore?
We don’t provide Audio-books distribution services to individuals.
They are only accepted through a publishing house or a distribution company.
Is the voice recording service available?
This service is not available.
How do you provide translation of books in Arabic or English?
This service is not available.
How can I provide a complaint to Jarir Bookstore?
You can submit complaints through the following channels:
1- Contact Jarir Bookstore’s unified number 920000089 or 8003034444.
2- Jarir Bookstore email: [email protected].
3- Customer service corner at Jarir showrooms.
Is there a complaint reference number?
Yes, you will receive a text message on your mobile number containing the complaint number.
When I well get a reply on my complaint?
The complaint will be dealt within one business day and may take longer to process depending on the type of request.
How to Follow Up on a Complaint?
Contact Jarir Bookstore’s unified number 920000089 or 8003034444
What is Jarir Discount Card?
Jarir Discount Card is a loyalty program of Jarir Bookstore and can be used in showrooms and on Jarir.com. Jarir Discount Card provides the benefits below:
1. 10% instant discount on almost all school and office supplies, arts & crafts, books and computer bags.
2. Special exclusive offers to Jarir Discount Card holders
How to apply for a Jarir Discount Card?
1. Applying for Jarir Discount Card happens only through Jarir mobile app.
2. You need to download Jarir mobile app and go to Jarir card section.
3. Create a Jarir.com account and log-in then fill-out Jarir Discount Card digital application form from the mobile app.
4. Minimum purchase requirement of SR 500 will be automatically verified through the historical transactions under the registered mobile number when it was used in Jarir showroom or online. If your purchase is below the minimum requirement, you have an option to add invoice until it reaches SR 500.
5. After completing the successful application, you will receive a SMS notification and activation status after 24 hours will be shown on Jarir card section of the mobile app.
6. You will receive an email, sms and mobile app notification once your card is activated and ready to use.
Can I use old invoice or jarir.com invoice to apply for Jarir Discount Card?
Yes, old invoices and jarir.com invoices are both accepted.
How to use Jarir Discount Card via Jarir Mobile App or Temporary/Plastic card in the showroom?
Customer need present their Jarir Discount Card via Jarir mobile app by tapping “Discount card” button then the electronic card will show or just by showing their temporary/Plastic card. Present this to cashier before payment at the check-out and discount will be applied on the qualified items.
How to use Jarir Discount Card on your Jarir.com purchases?
During the check-out process you will be asked to input their 8-digit Jarir Discount Card number, or else you can link the number to your jarir.com account.
How to link my existing Jarir Discount Card to Jarir.com account/Jarir mobile app?
1. If you applied for a Jarir discount card via Jarir mobile app, then your card is already linked. Therefore, discount is automatically applied on the qualified items every time you shop online.
2. If you did not apply Jarir discount card via Jarir mobile app then you can add your Jarir Discount Card first 7-digit number during the check-out one time to apply Jarir Discount Card benefits on the same order and future orders.
3. You can login to your Jarir mobile app and go to “Discount card” section. Click “Link you existing Jarir Discount card”. You’ll be asked to input your first 7-digit Jarir Discount Card and ID on space allocated then press verify. Once verified, you can get Jarir Discount Card benefits every time they purchase online.
What's the validity of a Jarir Discount Card?
Newly issued Jarir Discount Card has a validity of 3 years. You can also see the expiry period printed on the card via Jarir mobile app or on the plastic card.
How to renew Jarir Discount Card?
The system automatically renews Jarir Discount Cards if there has been at least one single transaction during its validity. If the Card was not used during its validity it will be de-activated.
How can I renew my de-activated Jarir Discount Card?
In case the card do not have any transactions at all, then you need to apply again through Jarir mobile app.
How can I use my Jarir Discount Card to re-print a receipt for warranty purposes?
You just need to visit any of our showrooms and approach our customer service section and they will serve you.
What is Jarir Return & exchange Policy for online orders?
Same policy & procedures will be followed as Showrooms on Ecommerce Order (Website Orders) for returns, exchange, and warranty.
What is the duration of warranty and who is the warranty service provider for products I bought online?
You can know the duration of warranty and the warranty service provider through one of the following:
* invoice which shows the duration of warranty & warranty service provider.
* Visiting warrant section in the product page.
* Entering item number that shown in the invoice in warranty policy page .
* For more help, please call our unified contact No 920000089.
Do all Jarir Showrooms provide warranty and maintenance services?
Yes, all Jarir Showrooms (except Rashed complex branch & Al-Hofuf branch on Dhahran Street) provide the service for receiving and sending a product to the warranty service provider by our After Sale Service Corner.
If there is no Jarir branch in the city, please contact us at the unified number 920 000 089 and a representative from the shipping company will collect the order and send it to the Warranty Service provider on your behalf.
What are Renewed Products?
Renewed products are products which have been opened or used and have undergone inspecting, testing and in some cases servicing by an authorized technician to return the product to its original condition. Renewed Products are sold at discounted prices and come in several grades depending on product condition.
Where can I buy Renewed Products?
Renewed Products are Online Exclusive products available on the website and mobile App.
Can I return or exchange refurbished products?
Renewed products can be returned or exchanged if customer is not satisfied with the device or in the event of a manufacturing defect (non-software) within 3 days for return and 7 days for replacement from the date of customer receipt; provided that the device is not broken or has signs of damage; and to be returned with its all accessories that are bought with. Visit your nearest Jarir Bookstore showroom, for this service.
How do I return or exchange a Renewed Product if my city does not have a Jarir Bookstore showroom?
If your city does not have a Jarir Bookstore Showroom, please contact our Customer Care number for assistance on 8003034444.
Renewed Products covered by Warranty?
Warranty for Renewed Products is determined by product grade and product type. For information on the Warranty for a Renewed Product, visit the Renewed Product’s page.
What are the Grades of Renewed Products?
Renewed Products come in three grades depending on the product condition. Please see the table below for more details.
How do I find digital products on Jarir.com?
You can use the search function and type, for example: iTunes card, Playtation store, Xbox live, Microsoft office etc…
Can I buy digital and non-digital products in one order?
Yes. In that case, activation code for digital products will be delivered automatically to customer’s email, and remaining non-digital products will be delivered using our normal fulfillment process.
What payment methods are available for orders with digital products?
In case the order contains only digital products, then all payment methods (including Qitaf, Mada, Credit Card & Pay at Showroom) are allowed except cash on delivery.
In case the order contains both digital & non-digital products, then all payment methods are available (including Cash on Delivery).
In all cases, digital products cannot be purchased using vouchers or from the account balance on the site.
How will digital product be delivered?
In case “Cash on Delivery” was the payment method, then activation code for digital products will be sent to customer’s email after delivering the remaining order items and collecting the payment.
In case of other payment methods, then activation code for digital products will be sent to customer’s email immediately after payment is made successfully.
Can I cancel orders with digital products?
As soon as the activation code for digital products is sent to the customer’s email, then the order cannot be canceled.
What if digital products order was placed without customer’s email (e.g. order placed for customer by showroom salesman)?
In that case, the customer will receive an SMS with the digital product activation code on his mobile number entered while placing the order.
What is this service?
“Collect from Showroom” (also known as “Click & Collect”) is a new service that allows you to order online and collect the order from one of Jarir Bookstore showrooms.
How do I use this service?
You can order by visiting jarir.com or Jarir app and choosing “Collect from Showroom” option on the shipping page during checkout.
Are there any additional charges for this service?
Currently the service is free of charge and there is no additional charge for it. No shipping or delivery charges will be applied regardless of the value of the products in your order.
What are the available showrooms for collection?
You’ll see the showrooms available to offer this service depending on the availability of the products in your order.
How long does it take for the order to be ready to be collected from the showroom?
You will see the expected date and time of collection (which is usually not more than 1 hour during the showroom’s opening hours) and you should go to collect the order from the showroom after you receive an SMS message indicating the readiness of the order to be collected.
How do I collect the order and what are the collection requirements?
You will receive an SMS with instructions when the order is ready for collection and the message will contain a verification code to confirm your identity at the time of collection. You must display the message and code at “Online Orders Pickup” section at the purpose of verifying the order before collecting it. If the payment option is “Pay on Collection”, you must go to the cashier to pay first and then go to the “Online Orders Pickup” section to collect your order.
What happens when I don't show up or come late to collect my order?
The order will be held for you at the showroom for 3 days from the first message you received about the order’s readiness for collection. If you do not show up before the end of the specified period, the order will be cancelled.
Can I send someone else to collect the order?
Yes as long as the OTP number is presented to the “online orders pickup” employee
What is the policy when the order is delayed from the expected time of collection?
A service request will be created to be check on the order and the responsible employee will contact you.
What payment options are available for this service?
You can see the payment options available to you at the last step of your online checkout.
Can I cancell an online order from Jarir.com?
Yes you can cancell your order if it is still in “In Fulfillment”
Cancellation is no longer allowed after this stage
Can I cancell part of my order ?
No, you can’t cancell your order through website, but you can do that by calling our call center team
How can I know my order status?
By clicking your order page in the link below
https://www.jarir.com/sales/order/history/
How to refund money if the order was cancelled from technical reasons?
In case order was cancelled from technical reasons:
Amount has not been deducted. It has been only blocked & will be released (unblocked) by the bank within 14 days.
What are the steps to cancell an order?
By clicking your order page in the link below,
https://www.jarir.com/sales/order/history/
Select the order you want to cancell (but make sure that order status is “Processing” , “infulfillment”
Click cancel button at the top of the page
Exceptional Cases for Order Processing During Offer Periods:
We assure you that we always work hard to get you all the items you ordered but in some very rare cases during the serge of orders in offer periods, few orders get placed on out of stock items. Jarir Bookstore reserves the right to cancel some of (or all) the items in your order depending on item stock availability. Keeping in mind that the amount of any canceled item will be refunded to you using the same payment method at the time of purchase.
How long does it take to deliver online orders?
The estimated delivery date can be checked on the product details page or during checkout in the shopping cart page.
In general, we deliver within 1-3 working days from purchase date (major cities) and within 5 days for the rest of Saudi cities.
Due to the surge in orders during offer periods, orders delivery could take longer than the unexpected delivery date at the time of purchase. We assure you that we always work hard to prepare, ship and deliver your orders at the soonest possible.
How much does it take for delivery company to pick up the product ?
It takes one working day & 3 days maximum
How much does shipping & delivery cost?
- Shipping fees: For orders weighing less than 30 kg, SAR 29 (VAT Inclusive). For orders weighing more than 30 kg, SAR 79 (VAT Inclusive).
Can you ship to any city?
Yes, currently we ship to more than 150 cities & villages inside Saudi Aribia.
Which is showing when selecting shipping address OR in the product page to know expected delivery date.
Is it possible to collect more than one order in one shipment?
No, Each order is shipped separately with individual invoice & tracking number.
Due to the size of some products, one order can be shipped in more than one package but all packages will have one order tracking number.
Can I edit my shipping address after order confirmation?
Yes, you can (for orders that yet to be picked up by delivery company)
*If order status didn’t reach “Ready to ship”, call our unified contact No 920000089.
Can I track my order & know my order status ?
Yes you can by doing the following:
• Log in to your account in Jarir.com
• When Your Order Page appears”, select the order to know the status.
• Order Page will show all detailed information you need.
• We are more than happy to help you with our unified contact No 920000089.
Why is the shipping company is calling me?
Usually the shipping company don’t call you unless the shipping adress was not clear ( inorder to deliver your order in the right time)
Where can I find the product’s shipping weight?
You can find the product’s shipping weight in the product specification section on the product page.
How is the shipping weight calculated?
The shipping weight is equal to the Shipping Box’s Volumetric Weight or the Product’s Weight, whichever is greater.
* Shipping Box Volumetric Weight = (box height/length box width * box depth)/ 4000
Delivery Fees
The calculation for internationally shipped products depends on multiple factors such as the destination country and shipment weight.
Customs Duties
To simplify the customs clearance process for internationally shipped products, we will add “Customs Duties” to your order during checkout to cover any charges or fees required by the destination country’s customs. These added fees are used by the shipping company, on your behalf, to pay the appropriate authorities of the destination country. The calculation of such fees depends on multiple factors such as the destination country, type of products, product price and shipment weight.
Return & Exchange Policies
1- Shipping fees, Customs Duties, taxes & any other fees related to international shipping are not refundable.
2- International orders are not eligible for exchange/replacement.
Can I buy online from jarir website?
Yes you can buy most of our products will be shipped inside Saudi Arabia only can’t
What is the minimum and maximum purchase?
There is no minimum or maximum order value for online orders, but the available quantity is specified in the quantity list on the product page.
How can I know if the product is available online in Jarir Bookstore?
All products that contain “add to cart” button is available to buy online.
Is it safe to buy online?
Buying from Jarir.com is secure and we are taking the utmost safety standards. As our website is protected and documented by Thawte Company.
What are the requirements to buy from Jarir website?
1. Customer must create an account in Jarir.com
2.Must have Credit card or SADAD account
3.Shipping Address must be clear & correct. It is better to use (national adress OR WASEL adress)
Are all products available online?
No, lots of products are available online.
We are working to make them all available.
Can I use Jarir discount card online?
Yes you can.
Go to your account “My Account”, click Jarir Discount Cards and provide information required
Do you sell E-Books?
Yes, you can buy ebooks from Jarir Reader application (On Apple & Android) OR From Jarir Reader Website. http://www.jarirreader.com/
What is a tax invoice?
It is the invoice that is often issued from one facility to another, containing all the elements of the tax invoice.
What is a simplified tax invoice?
It is the invoice that is often issued from an entity to an individual, containing the main elements of the simplified tax invoice.
How do I get a tax invoice?
For showroom sales, the customer must provide the VAT number and provide it to the cashier before completing the payment process.
For online sales, the customer must log in through a business account that includes the VAT number of the company or organization in advance.
• To view the benefits of a business account, you can click on My Account on the Frequently Asked Questions page.
What happens if I do not provide the cashier with the tax number during the purchase?
A simplified tax invoice will be issued and printed, will be no possibility to add the VAT number for your company or organization after it is printed completely.
What happens if I do not order from a business account through the website?
A simplified tax invoice will be issued and sent to you on the e-mail address registered in your account as soon as it is issued and printed, there will be no possibility to add the VAT number for your company or organization after it is issued completely.
Is it possible to add the VAT number or modify the invoice after it is issued?
Once the payment process is completed and the invoice is issued and printed, the VAT number cannot be added or modified under any circumstances.
What is VAT?
Value Added Tax or (VAT) is an indirect tax imposed on all goods and services as applied by the General Authority of Zakat & Tax (GAZT) at the standard rate of 15%.
For more info on VAT visit https://www.vat.gov.sa/en
Are the prices listed on Jarir.com inclusive of VAT?
All prices listed on Jarir.com are the final prices, inclusive of VAT.
How is the VAT calculated?
All prices are VAT inclusive and no other amounts will be added to it.
When will VAT be applied?
VAT will be applicable to all orders starting January 1st 2018. A summary of the VAT added to your order can be found during checkout and on the purchase invoice or by visiting the “My Account” Page> Orders once your order is complete.
Which goods /services sold at Jarir Bookstore are applicable to VAT?
All goods and services sold at Jarir Bookstore are subject to VAT with the exception of “Jarir Gift Certificates” and prepaid cards which are exempt from VAT.
Where can I find the value of the VAT applied to my order?
A summary of the VAT applied to your order can be found during checkout and on the purchase invoice or by visiting the “My Account” Page> “Orders” once your order is complete.
Are Jarir shipping and delivery services subject to VAT?
Yes, shipping and delivery services are subject to VAT.
Does the VAT depend or vary based on the payment method used during checkout?
The VAT applies to all orders at 15% regardless of the payment method used.
What are the advantages of protection service for Devices?
• Repair of the device from accidental damages that not covered by the warranty, including screen breakage or liquid exposure, at a fixed and predefined repair fee.
• If your device suffers a non-repairable malfunction, you can replace it by paying a fixed and predefined replacement fee.
• All repairs are performed by a certified and authorized technical team.
What items are not covered?
The total protection service does not include cases of theft, any intentional damage, or complete damage to the device. This also includes repair operations outside the manufacturer’s centers or parties approved by the manufacturer. The service is not provided in the event of a shortage in the basic components of the device.
What motivates me to subscribe to the total protection service?
Your new device is protected from the factory with a warranty on manufacturing defects only (manufacturing defects). Therefore, the factory warranty does not protect accidental faults such as screen breakage and exposure to liquids, which represent more than 95% of the problems to which owners of electronic devices are exposed.
With the total protection service, we will repair your device for a specified and fixed fee in advance, or replace your device for a specified and fixed fee as well, in a short time, and to avoid spending huge amounts of money on repairing or replacing your device.
How can I subscribe to the service?
You can subscribe to the service at the time of purchasing the device, whether from Jarir Bookstore showrooms or from the Jarir website. You can also subscribe to the service within 14 days by visiting the store or through the website. Click here.
How long will my device take to be repaired?
We repair or replace the device within a period of time of 5 to 10 working days.
The duration of the repair process does not include the customer’s delay in paying the fees, failure to disable the accounts on the device such as Find my iPhone/iCloud/Google Account, or failure to cancel the password and private information before receiving the device.
Can I decide to repair or replace the device?
The type of service, whether (repair or replacement), is determined by the service provider according to the condition of the device and the manufacturer’s recommendations. Some devices are not repairable and must be replaced directly. To know the maintenance procedures for your product, please contact the manufacturer.
Can I cancel the service after purchasing?
The service cannot be canceled after subscribing, and the amount cannot be refunded.
Is the service from Jarir Bookstore?
This service is provided by a third party through Jarir Bookstore.
Does the service include scratches or dings?
No, the service only includes accidental damage, which is physical damage to the device resulting from unexpected and unintended external means, as this resulting physical damage interferes with the proper operation of the device and does not include dings and scratches.
Are device accessories included in the comprehensive protection service?
Device accessories are not included in the TPS service, so please keep and do not hand over any accessory associated with the device (box, documents, data cable, memory card, SIM card, charger, battery, pen/stylus, PS controller, etc.) to Jarir.
What happens if the same device is not available?
If an identical device is not available for replacement, the customer will be notified to choose a device in another color or a device with specifications similar to the original device will be provided.
What is value protection from the total protection service?
Value Protection is a new additional feature of Jarir’s total protection service for subscribers to the Platinum Packages 4 and 5 and the Diamond Package only for smartphones and tablets.
Total Protection Service customers whose smartphones and tablets have not been exposed to accidental malfunctions and have not benefited from repair and replacement services can benefit from this new feature, as the value of your smartphone or tablet purchase will be protected by 50%, offered as a discount when you want to upgrade your smartphone or tablet for a new device within 13 months from the date of purchase.
When is a smartphone or tablet eligible for an upgrade?
The device must be in excellent condition and must not have undergone any repair or replacement due to accidental damage not covered by the warranty.
All accounts on the device must be disabled such as Google Account/iCloud/Find My iPhone.
What are the criteria for accepting devices for the value protection service?
- The device is not bent, not damaged, and the battery is not swollen.
- The back cover of the device is in good condition (no problem with scratches or light dings).
- The camera is working well.
- Face ID works well.
- The SIM card works well.
- All buttons work in good condition.
- The screen and device body are not damaged.
- The touch screen works well.
- The screen does not contain spots, marks, blemishes, or signs of damage due to liquids.
- The device is working normally.
Terms and conditions
Terms and conditions of the "Protect Now and Pay Later" package:
• The package allows customers to benefit from comprehensive protection service for electronic devices for a period of two months. The service is available through the Buy Now, Pay Later service.
• The coverage period of the package is two months, starting from the date of the purchase invoice.
• The service cannot be exchanged or refunded after payment.
• Number of requests: One repair request or one replacement request.
• The maintenance request can be used once for each invoice.
• Excluded from “Accident Protection” coverage are the following products: digital products, games, books, school supplies, and office supplies.
• Repair and replacement fees are fixed according to the device category.