FAQ

• Click on Register/log-in
• Enter you email address and click on “Forgot my password?” link.

1. You can create a personal account and a business account with the same mobile number, but it is not possible with the same email.
‏2. You can convert the personal account into a business account.
‏3. You cannot convert The business account into a personal account.
‏4. The government agencies verify the validity of the data entered and the tax number entered by the client.
‏5. The company’s data cannot be modified after creating the business account or after converting the personal account into a business account..
‏6. Multiple business accounts can be created with the same company data and tax account, but with a different mobile phone and a different email in each account.
‏7. The company data and tax number will be displayed in the online orders invoices.
‏8. When transferring a personal account to a business account, the company data and tax number will be displayed on new orders invoices only from the date of transfering the account into a business account.
‏9. You cannot log in to the business account using the mobile phone, you can only log in through the email registered with the account.

Yes you can edit and change your account info by logging in and then go to Account Information Page contained in “My account” link

It is a new service for companies and institutions that allows creating accounts on Jarir website and including their data, trade names, and tax numbers in the invoices created for online orders, and benefiting from special offers in this sector.

Jarir Discount Card is a loyalty program of Jarir Bookstore and can be used in showrooms and on Jarir.com. Jarir Discount Card provides the benefits below:
1. 10% instant discount on almost all school and office supplies, arts & crafts, books and computer bags.
2. Special exclusive offers to Jarir Discount Card holders

1. Applying for Jarir Discount Card happens only in Jarir showrooms, via Customer Service counter.
2. You need to fill-out Jarir Discount Card application form.
3. Requests get processed within 3 Days, and then a temporary card can be issued from any Jarir showroom.
4. Permanent plastic card can be issued upon customer request to the customer service desk

Yes, old invoices and jarir.com invoices are both accepted.

Customer need present their Jarir Discount Card to cashier before payment at the check-out and discount will be applied on the qualified items.

During the check-out process you will be asked to input their 8-digit Jarir Discount Card number, or else you can link the number to your jarir.com account.

1. You can add Jarir Discount Card 8-digit number during the check-out one time to apply Jarir Discount Card benefits on the same order and future orders.
2. You can login to you Jarir.com account and go to “My account”. Click Jarir Discount Card on the menu and input your 8-digit Jarir Discount Card on space allocated then press verify. Once verified, Customer can get Jarir Discount Card benefits every time they purchase online.

Newly issued Jarir Discount Card has a validity of 3 years. You can also see the expiry period printed on the card.

The system automatically renews Jarir Discount Cards if there has been at least one single transaction during its validity. If the Card was not used during its validity it will be de-activated.

In case the card do not have any transactions at all, then you need to apply again at nearest showroom .

To request for a plastic card, you may visit any of our showroom or by calling Jarir Contact Center +97165032000

You must visit any of our showrooms to report a lost card and request for replacement.

You just need to visit any of our showrooms and approach our customer service section and they will serve you.

Same policy & procedures will be followed as Showrooms on Ecommerce Order (Website Orders) for returns, exchange, and warranty.

You can know the duration of warranty and the warranty service provider through one of the following:
* invoice which shows the duration of warranty & warranty service provider.
* Visiting warrant section in the product page.
* Entering item number that shown in the invoice in warranty policy page.
* For more help, please call our unified contact No +97165032000

No. Only Salmiya Showroom provides the service for receiving and sending a product to the warranty service provider by our After Sale Service Corner.

You can create an account in Jarir Bookstore by following the steps below:
• Go to Register/log in page
• Click on “Register”
• Fill in the required fields
• Click register
• A confirmation of registration email will be sent.

Yes you can buy most of our products & will be shipped inside UAE only

There is no minimum order value for online orders.

All products that contain “add to cart” button is available to buy online.

Buying from Jarir.com is secure and we are taking the utmost safety standards. As our website is protected and documented by Thawte Company.

1. Customer must create an account in Jarir.com
2. Must have Debit, Credit card, or Cash
3. Shipping Address must be clear & correct.

No, lots of products are available online. We are working to make them all available.

It is not possible at this time, you can use it at any Jarir showrooms

Yes you can.
Go to your account “My Account”, click Jarir Discount Cards and provide information required

Yes, you can buy ebooks from Jarir Reader application (On Apple & Android) OR From Jarir Reader Website. http://www.jarirreader.com/

1. You can create a personal account and a business account with the same mobile number, but it is not possible with the same email.
‏2. You can convert the personal account into a business account.
‏3. You cannot convert The business account into a personal account.
‏4. The government agencies verify the validity of the data entered and the tax number entered by the client.
‏5. The company’s data cannot be modified after creating the business account or after converting the personal account into a business account..
‏6. Multiple business accounts can be created with the same company data and tax account, but with a different mobile phone and a different email in each account.
‏7. The company data and tax number will be displayed in the online orders invoices.
‏8. When transferring a personal account to a business account, the company data and tax number will be displayed on new orders invoices only from the date of transfering the account into a business account.
‏9. You cannot log in to the business account using the mobile phone, you can only log in through the email registered with the account.

It is a new service for companies and institutions that allows creating accounts on Jarir website and including their data, trade names, and tax numbers in the invoices created for online orders, and benefiting from special offers in this sector.

Tabby is available to all citizens and residents. We only need your mobile number and a valid payment method.

Minimum loan value is AED 200, and maximum loan value is AED 5000. In case the invoice amount is more than AED 5000, customer can pay the remaining amount as follow:

The remaining amount will be added to the 1st installment payment. For example: If the invoice value is AED 7000, and customer’s approval from Tabby is AED 5000. The customer will pay the remaining AED 2000 with the first payment AED 1250, hence the total 1st payment will be AED 3250, 2nd payment AED 1250, 3rd payment AED 1250, 4th payment AED 1250.

There is a limit of AED 7,000. The approval decision when shopping with Tabby can depend on the following:

Your payment history with Tabby

Your remaining balance and unpaid orders with Tabby

The purchase amount of your shopping basket

Other factors to determine approvals which we’re unable to reveal due to security reasons

The quickest and easiest way is to make payments and check the status of your payments on Tabby’s app.

When you use Visa and Mastercard cards to shop with Tabby, your payments are automatically charged based on a payment schedule shown at the time of purchase. Once you’ve successfully made a purchase with Tabby, you will receive an email with your payment schedule for your reference. We’ll also send you reminders of upcoming payments. You can also view your statement, make payments, and manage your account by logging in online or using the Tabby app.

Follow the steps below to make a payment:

Log in to the app or Tabby.ai

Select the ‘My Payments’ tab

Choose the order you want to pay for or pay your total remaining balance

Follow the prompts to submit your payment and make sure to use the correct payment details when making a payment to avoid any errors

Tabby accepts Apple Pay and all major debit and credit cards (Mastercard, Visa).

Tabby does not approve 100% of all orders as we are committed to supporting responsible shopping habits. We understand that it can be frustrating to be declined for purchase after being approved in the past. Tabby uses different factors to determine whether orders are approved and your spending limit may vary based on the store where you are shopping. Tabby’s Customer Service team is not able to change the automated outcome of the approval decision.

A good payment history with Tabby can improve your chances of being approved for more purchases as well as how long you’ve been using Tabby to shop.

If you have negative balances on unpaid purchases, it might help to pay them off to possibly increase your approval chances.

The total amount in the shopping cart may be too high, so try to remove an item(s) and try again.

Make sure you have only one Tabby account created.

Tabby lets you split your purchase into 4 monthly payments with no interest or fees. Here’s how it works:

Choose Tabby at checkout

Link any debit or credit card and get an instant approval

Pay only the 1st payment of the purchase upfront and Tabby will remind you about the rest.

If you want to make an earlier payment, log in online or get the app and select the order you want to settle and then choose ‘Payment options’. There are no fees when you pay off your balance early.

You can also view your statement, make payments, and manage your account by logging in online or using the Tabby app.

You can change cards and manage your account by logging in online or using the Tabby app.

Follow the steps below to make a payment:

Log in to the app or Tabby.ai

Select the ‘My Payments’ tab

Choose the order you want to pay for or pay your total remaining balance

Follow the prompts to submit your payment and make sure to use the correct payment details when making a payment to avoid any errors.

After receiving your order, Tabby will let you know by email and SMS when your payment is due. You can also see all your upcoming due payments in your Tabby account on the app or Tabby.ai.

If you haven’t received your order, kindly do the following and we’ll adjust your account to ensure that you won’t need to make any payments until the issue is resolved.

Track your delivery: Use the tracking number provided by Jarir for updates on your order’s estimated delivery date.

Contact Jarir. If no shipping information is available or your delivery is delayed, please contact Jarir directly.

Let us know you haven’t received your order

Login to your account on Tabby’s app.

Tap on the ‘My payments’ tab.

Find and tap the order you haven’t received.

Tap ‘Need help with your order?’

Choose ‘My order is not delivered’ and contact us.

Late Payment. In case of late payment, you are obligated to pay additional collection fees from the date you are in default.​

All refunds will be issued according to the Jarir’s policy for returns and cancellations. Once Jarir has registered your return or cancellation with Tabby, your refund will be processed. Here’s what you can expect with your refund:

If the refunded amount is less than the remaining payments, then the remaining payments will be adjusted against accordingly.

If the refunded amount is more than the remaining payments, then the remaining payments will be canceled and the rest will be refunded.

The amount is returned to the card used for the payment process. This will show up on your balance within 2 – 5 days, but could take longer depending on your bank.

“Collect from Showroom” (also known as “Click & Collect”) is a new service that allows you to order online and collect the order from one of Jarir Bookstore showrooms.

You can order by visiting jarir.com or Jarir app and choosing “Collect from Showroom” option on the shipping page during checkout.

Currently the service is free of charge and there is no additional charge for it. No shipping or delivery charges will be applied regardless of the value of the products in your order. Please note that orders with an extra weight above 15 kg will result in extra charges as per the Shipping & Delivery policies.

You’ll see the showrooms available to offer this service depending on the availability of the products in your order.

You will see the expected date and time of collection (which is usually not more than 4 hours during the showroom’s opening hours) and you should go to collect the order from the showroom after you receive an SMS message indicating the readiness of the order to be collected.

You will receive an SMS with instructions when the order is ready for collection and the message will contain a verification code to confirm your identity at the time of collection. You must display the message and code at “Online Orders Pickup” section at the showroom as well as your National ID or Iqama for the purpose of verifying your identity before collecting the order. Note that the only person authorized to receive the order is the account owner on Jarir Online or whoever you have authorized to collect the order during checkout. If the payment option is “Pay on Collection”, you must go to the cashier to pay first and then go to the “Online Orders Pickup” section to collect your order.

The order will be held for you at the showroom for 3 days from the first message you received about the order’s readiness for collection. If you do not show up before the end of the specified period, the order will be cancelled.

The only person authorized to collect the order is the account owner on Jarir Online or whoever you have authorized to receive the order on your behalf during checkout. No one else will be able to collect the order except for those who received the SMS containing the verification code for collection.

A service request will be created to be check on the order and the responsible employee will contact you.

You can see the payment options available to you at the last step of your online checkout.

We deliver through the Aramex

The estimated delivery date can be checked on the product details page or during checkout in the shopping cart page.

In general, we deliver within 1-3 working days from purchase date (major cities) and within 10 maximum for the rest of UAE.
Due to the surge in orders during offer periods, orders delivery could take longer than the unexpected delivery date at the time of purchase. We assure you that we always work hard to prepare, ship and deliver your orders at the soonest possible.

It takes one working day & 3 days maximum

The general terms for shipping & delivery cost depend on the value and total weight of the order as follows:
– No Shipping cost for orders with the value of AED 200 or above.
– For orders below AED 200, the shipping cost is AED 20
– There are no extra charges for orders with a total weight of 15 kg or less. For orders with a total weight more than 15 kg, an additional AED 1.00 will be added to the shipping & delivery cost for every 1 kg extra.
Example: if the total weight of an order is 20 kg, an additional AED 5.00 will be added to the shipping & delivery cost.

Yes, currently we ship to all UAE Cities which is showing when selecting shipping address OR in the product page to know expected delivery date.

No, each order is shipped separately with individual invoice & tracking number.
Due to the size of some products, one order can be shipped in more than one package but all packages will have one order tracking number.

Yes, you can (for orders that yet to be picked up by delivery company)
*If order status didn’t reach “Ready to ship”, call our unified contact No +97165032000

Yes you can by doing the following:
• Log in to your account in Jarir.com
• When Your Order Page appears”, select the order to know the status.
• Order Page will show all detailed information you need.
• We are more than happy to help you with our unified contact No +97165032000

Usually the shipping company doesn’t call you unless the shipping address was not clear (in order to deliver your order in the right time)

You can find the product’s shipping weight in the product specification section on the product page.

The shipping weight is equal to the Shipping Box’s Volumetric Weight or the Product’s Weight, whichever is greater.
* Shipping Box Volumetric Weight = (box length * box width * box height)/ 4000

Yes you can cancel your order if it is still in “In Fulfillment”
Cancellation is no longer allowed after this stage

No, you can’t cancel your order through website, but you can do that by calling our call center team

By clicking your order page in the link below
https://www.jarir.com/sales/order/history/

In case order was cancelled from technical reasons:
Amount has not been deducted. It has been only blocked & will be released (unblocked) by the bank within 14 days.

By clicking your order page in the link below,
https://www.jarir.com/sales/order/history/

Select the order you want to cancel (but make sure that order status is “Processing” , “in fulfillment”
Click cancel button at the top of the page

Exceptional Cases for Order Processing During Offer Periods:
We assure you that we always work hard to get you all the items you ordered but in some very rare cases during the surge of orders in offer periods, few orders get placed on out of stock items. Jarir Bookstore reserves the right to cancel some of (or all) the items in your order depending on item stock availability, keeping in mind that the amount of any canceled item will be refunded to you using the same payment method at the time of purchase.

Yes, items can be exchanged or returned depending on Return and Exchange Policy

All online orders can be exchanged or returned by visiting the nearest Jarir branch (click here to see all Showrroms),

If the branch is not available in your city, please contact us at the unified number for your service +97165032000

A representative of the shipping company will come to pick the order and the amount will be returned to your account.

Duration depends on the date of receiving the order. & you must have the sealed invoice that arrived with the shipment.

First, we apologize for the inconvenience & do not worry.
According to Jarir’s Returns & Exchange policy, you can return & Exchange the item within 7 days after receiving
The product must be in the same original condition & with the original packaging.

After receiving the shipment and making sure product is fine, a return request will be sent to the bank within (maximum 2 working days )
Regarding the refund, its based on your bank transactions as follows :
Credit card: maximum period of 45 days

Money will be returned after deducting the shipping charges. And you will be free of charges If the product is contrary to what has been declared the website OR there was a manufacturing defect.

You can buy using the following payment methods:
Credit Cards (Visa, MasterCard and American Express).
Pay at Jarir Showroom.
Please note that it is possible for some payment methods to not be available for some orders with certain order amount limits and on certain product types and categories, and Jarir reserves the right to determine the availability conditions for all payment methods.

Yes you can use prepaid credit card (Visa and Master Card)

The amount will be booked initially when you buy and will be deducted when your order is ready for shipment and then a message will be shown online and sent to email.